CuPrivacy Policy for Sure Dispatch LLC

Effective Date: July 2, 2025

Introduction

 

At Sure Dispatch LLC (“Sure Dispatch,” “we,” “us,” or “our”), your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website (www.sudispatch.com), services, or communications. By using our website or services, you agree to the terms outlined in this Privacy Policy. We are committed to handling your personal information responsibly and transparently in accordance with applicable privacy laws.

1. Information We Collect

We collect information to provide and improve our trucking dispatch services. The types of information we collect include:

•  Personal Information:

•  Name

•  Email address

•  Phone number

•  Any other information you voluntarily provide (e.g., through forms or communications).

•  Usage Data:

•  Internet Protocol (IP) address

•  Browser type and version

•  Device information (e.g., operating system, device type)

•  Pages visited on our website (www.sudispatch.com), time spent, and other analytics data.

•  Communication Data:

•  Information provided when you contact us, such as through emails, text messages, or customer support inquiries.

•  Cookies and Tracking Technologies:

•  We may use cookies, web beacons, or similar technologies to enhance your experience, analyze website performance, and personalize content. You can manage cookie preferences through your browser settings.

We collect this information when you:

•  Visit our website (www.sudispatch.com).

•  Submit information through forms or account registration.

•  Communicate with us via phone, email, or text messages.

•  Engage with our marketing communications (e.g., opt-in to text message updates).

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specific purposes include:

•  Service Delivery: To facilitate trucking dispatch services, coordinate logistics, and communicate with you about your requests or account.

•  Communication: To send you text messages, emails, or other communications regarding service updates, confirmations, or promotional offers (where you have opted in).

•  Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

•  Website Improvement: To analyze usage patterns and enhance the functionality and user experience of our website (www.sudispatch.com).

•  Marketing: To send you promotional materials, newsletters, or offers about our services, provided you have given consent where required. You may opt out at any time (see “Your Rights and Choices” below).

•  Legal Compliance: To comply with applicable laws, regulations, or legal processes.

We will only use your personal information for the purposes described in this Privacy Policy or for purposes you have explicitly consented to.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

•  Service Providers: We engage trusted third-party service providers (e.g., hosting providers, payment processors, SMS service providers, or analytics platforms) to perform functions on our behalf. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

•  Business Partners: We may share limited information with partners (e.g., carriers or logistics providers) to fulfill your dispatch service requests. Such sharing is limited to what is necessary to provide the service.

•  Legal Obligations: We may disclose your information if required by law, such as in response to a court order, subpoena, or government investigation, or to protect our rights, property, or safety, or that of others.

•  Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, with assurances that it will remain protected under similar privacy standards.

We ensure that any third party receiving your information adheres to strict data protection obligations.

4. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard measures to safeguard it, including:

•  Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted to and from our website (www.sudispatch.com).

•  Secure Storage: Storing personal information on secure servers with restricted access.

•  Access Controls: Limiting access to your information to authorized personnel who need it to perform their duties.

•  Regular Audits: Conducting periodic security assessments to identify and address vulnerabilities.

•  Employee Training: Training our staff on data protection best practices to ensure compliance with this Privacy Policy.

While we strive to protect your information, no system is completely immune to risks. If we detect a data breach, we will notify affected users promptly in accordance with applicable laws and take immediate steps to mitigate harm.

5. Your Rights and Choices

You have rights regarding your personal information, subject to applicable laws. These may include:

•  Access: Request access to the personal information we hold about you.

•  Correction: Request updates or corrections to inaccurate or incomplete data.

•  Deletion: Request deletion of your personal information, subject to legal or contractual obligations.

•  Opt-Out: Opt out of marketing communications, including text messages or emails, by following the unsubscribe instructions in our communications or contacting us directly. For text messages, you may reply “STOP” to unsubscribe.

•  Restrict Processing: Request that we limit how we use your data in certain circumstances.

•  Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at ag@sudispatch.com or call our support line at 213-816-0121. We will respond to your request within the timeframes required by applicable law (e.g., 30 days for GDPR or 45 days for CCPA).

You may also manage cookie preferences through your browser settings or opt out of certain tracking technologies via our website’s cookie consent tool (if applicable).

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will:

•  Post the updated Privacy Policy on our website (www.sudispatch.com) with a revised “Effective Date.”

•  Notify you of significant changes via email or a prominent notice on our website, where required by law.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

 

Sure Dispatch LLC

Email: ag@sudispatch.com

Phone: 213-816-0121

 

We are committed to addressing your inquiries promptly and transparently.

 

SMS Terms & Conditions 

  

1- SMS Consent Communication: 

Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

  

2- Types of SMS Communications: 

If consent has been given to receive text messages from Sure Dispatch LLC, messages may be received related to the following: 

  

  

- Appointment reminders 

- Follow-up messages

- Current location

- Customer care 

 

  

Example: Thank you for reaching out to Sure Dispatch LLC. We’ve received your inquiry and are working on a solution. Our team will update you within Monday to Friday 08:00 to 14:00 PCT. 

For any further questions, feel free to reply or contact us at 213-816-0121.

 

 

3- Message Frequency: 

Message frequency may vary depending on the type of communication. For example, up to 10 SMS messages per week may be received related to appointments/billing, etc.. 

  

4- Potential Fees for SMS Messaging: 

Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally. 

  

5- Opt-In Method: 

Opt-in to receive SMS messages from Sure Dispatch LLC can be done in the following ways: 

  

Client filled out a website form.

  

6- Opt-Out Method: 

Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list. 

  

7- Help: 

For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at (213) 816-0121 

Additional Options: 

If SMS messages are not desired, the SMS consent box on forms can be left unchecked. 

 

8- Standard Messaging Disclosures: 

Message and data rates may apply. 

Opt out at any time by texting "STOP." 

For assistance, text "HELP" or visit our [Privacy Rights] and [Terms and Conditions] pages. 

Message frequency may vary.